1.1. Home Suite Hotels (Pty) Ltd operates serviced apartments and hotels in Cape Town and Johannesburg. We are the Responsible Party for your personal information as defined under the Protection of Personal Information Act 4 of 2013 (POPIA).
1.2. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we share it with, and what rights you have in relation to it.
1.3. This Policy applies to all personal information collected through our website (homesuitehotels.com), our booking processes, our events, and any other interaction you have with us.
1.4. By using our website or making a booking, you acknowledge that you have read and understood this Privacy Policy.
2.1 Information You Give Us Directly
2.1.1. When you make a booking, enquire about availability, or contact us, we may collect: your full name, email address, phone number, postal address, identity or passport number (where required by law), credit card details (processed securely via our payment provider), and any special requests or preferences you share with us.
2.1.2. When you register for or attend a hotel-hosted event (such as Sip & Paint), we collect: your name, email address, phone number, and any dietary or accessibility requirements you provide.
2.1.3. When you enquire about or book a private event at one of our venues, we additionally collect: company or organisation name (if applicable), billing information, and event-specific details.
2.2 Information We Collect Automatically
2.2.1. When you visit homesuitehotels.com, we automatically collect certain technical data including: your IP address, browser type and version, operating system, pages visited, time spent on pages, referring URLs, and device identifiers, via cookies and similar tracking technologies (see Section 6).
2.2.2. We use Google Analytics to analyse how visitors use our website. Google Analytics collects anonymised data about traffic patterns and user behaviour.
2.2.3. We use the Facebook Pixel on our website to help measure the effectiveness of our advertising and to serve relevant ads to people who have visited our site.
2.3 Information From Third Parties
2.3.1. We may receive personal information about you from third-party booking platforms (such as Booking.com, Expedia, or similar OTAs) when you make a reservation through those channels.
We process your personal information only when we have a lawful basis to do so under POPIA:
- Booking fulfilment (confirmation emails, check-in instructions, invoices) - Contractual necessity
- Guest services (responding to special requests, handling complaints) - Contractual necessity / Legitimate interest
- Legal compliance (retaining financial records, complying with SARS or FICA requirements) - Legal obligation
- Safety and security (CCTV monitoring, identity verification at check-in) - Legitimate interest
- Website analytics (understanding how visitors use our site to improve it) - Legitimate interest
- Targeted advertising (Facebook Pixel, remarketing ads) - Consent (via cookie settings)
- Marketing communications (promotional offers, newsletters, event invitations) - Consent (separate opt-in required)
- Event management (ticketing, attendance lists, event-day communications) - Contractual necessity / Consent
4.1. We will only send you marketing communications if you have separately and actively opted in to receive them. Accepting our Terms and Conditions or making a booking does not constitute consent.
4.2. You may opt in via the opt-in checkbox on our booking form, at check-in, or by subscribing through our website.
4.3. You may withdraw consent and unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at reservations@homesuitehotels.com. We will process your request within five (5) business days.
4.4. Withdrawing consent will not affect the lawfulness of any processing carried out before withdrawal.
5.1. We do not sell your personal information to any third party.
5.2. We may share your personal information with carefully selected third-party service providers including: payment processors, cloud-based property management and booking systems, email marketing platforms (where you have consented), and IT support and website hosting providers.
5.3. We may share your information with online travel agencies (OTAs) where your booking was made through those channels.
5.4. We may disclose your personal information if required to do so by law, court order, or regulatory authority.
5.5. All third parties with whom we share personal information are required to maintain appropriate security measures.
6.1. Our website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help us provide and improve our services.
6.2 Types of Cookies We Use
6.2.1. Functional cookies: Essential for the website to work correctly. These do not require your consent.
6.2.2. Analytical cookies (Google Analytics): Help us understand how visitors interact with our website. Placed only with your consent.
6.2.3 .Marketing cookies (Facebook Pixel, Google Tag Manager): Track browsing behaviour to enable relevant advertising. Placed only with your consent.
6.3 Managing Your Cookie Preferences
6.3.1. When you first visit our website, you will be shown a cookie consent banner allowing you to accept all, accept only functional, or customise preferences.
6.3.2. You can change your cookie preferences at any time via your browser settings.
7.1. We retain personal information only for as long as necessary for the purpose for which it was collected, or as required by law.
7.2. Booking and guest records are retained for a minimum of five (5) years from the date of the relevant stay.
7.3. Marketing opt-in records are retained for as long as you remain subscribed, plus three (3) years after unsubscription.
7.4. CCTV footage is retained for a maximum of 30 days, unless required longer for a security incident or legal proceeding.
7.5. Once personal information is no longer required, we will securely delete or anonymise it.
8.1. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or destruction.
8.2. Payment card data is processed by our third-party payment provider and is not stored on our systems. All transactions are processed over encrypted (SSL/TLS) connections.
8.3. While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure.
8.4. In the event of a data breach, we will notify the Information Regulator and affected individuals in accordance with POPIA.
9.1. Right of access:You may request a copy of the personal information we hold about you.
9.2. Right to correction:You may request that we correct any inaccurate or incomplete personal information.
9.3. Right to deletion:You may request that we delete your personal information where we no longer have a lawful basis to retain it.
9.4. Right to object:You may object to the processing of your personal information where we rely on legitimate interest.
9.5. Right to withdraw consent:Where processing is based on consent, you may withdraw that consent at any time.
9.6. To exercise any of these rights, please contact our Information Officer at reservations@homesuitehotels.com. We will respond within 30 days.
9.7. If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa: inforeg.org.za | enquiries@inforeg.org.za | +27 (0)10 023 5207.
10.1. Some of our third-party service providers (such as Google Analytics and Meta/Facebook) operate from outside South Africa, which means your personal information may be transferred to and processed in other countries.
10.2. Where we transfer personal information outside South Africa, we take steps to ensure that appropriate safeguards are in place as permitted under POPIA.
11.1. We may update this Privacy Policy from time to time. The current version will always be available at homesuitehotels.com/privacy-policy.
11.2. Where changes are material, we will notify you by email or by displaying a notice on our website.
If you have any questions, concerns, or requests relating to this Privacy Policy, please contact our Information Officer:
- Company: Home Suite Hotels (Pty) Ltd
- Information Officer: reservations@homesuitehotels.com
- Website: homesuitehotels.com/privacy-policy
- Information Regulator: inforeg.org.za | enquiries@inforeg.org.za
This Privacy Policy was last updated in April 2026 and supersedes all previous versions.
Home Suite Hotels (Pty) Ltd | reservations@homesuitehotels.com | homesuitehotels.com
